Velocity Managed Support Services

Enterprise Level Tools and Skills for Your Business

Velocity provides secure, fully managed support services that deliver unlimited remote and onsite support during the contracted hours. Our clients can select support hours coverage that can be from a minimum of 9am to 6pm - Monday to Friday, or up to our full 24x7 support service.

The Velocity managed support service is a fixed monthly fee per workstation, server and infrastructure which means you do not have to continually purchase support hours and receive unexpected support bills.

Our 24x7 helpdesk provides remote support to all our clients via phone and email, and our engineers will go onsite to fix issues that cannot be resolved remotely. This managed support service provides peace of mind for our clients so they can focus on their business rather than IT issues.

Other standard benefits of our Managed Support Service include:

  • One scheduled onsite (2 hour) visit per month to check on your IT systems and answer questions for your staff
  • Monitoring of your computer and network systems to detect any impending issues
  • Patch Management of your computer and network systems to reduce your vulnerability to hacker attacks
  • Anti-Virus / Anti-Malware is included free for our managed services clients to eliminate these threats
  • How-To questions answered for your staff by phone or email regarding common applications and your network
  • Alignment to IT Best Practice standards for network administration

Contact us today to find out more about the best managed support services for your business.

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